1. Overview
Welcome to Velica.shop (“we”, “our”, “us”). By accessing or using our website, or placing an order with us, you agree to be bound by these Terms and Conditions. These terms apply to all visitors, customers, and users of our services.
We may update these Terms & Conditions at any time without prior notice. Your continued use of the website constitutes acceptance of those changes. If you do not agree with these terms, please discontinue use of our services.
2. Product Safety and Usage
Our phone and AirPods cases are designed for daily use and offer added protection for your devices. However:
-
Products do not guarantee complete protection from drops, impacts, or misuse.
-
We are not liable for damage to your device resulting from use of our products.
-
Each product is made to order and inspected for quality, but minor variations may occur due to the printing process.
3. Product Descriptions & Variations
We aim to provide accurate product descriptions, images, and details. Please note:
-
Color and alignment may vary slightly due to screen settings and production methods.
-
These variations are normal and do not constitute a defect.
-
We do not guarantee that the product will appear exactly as shown in previews.
4. Order & Payment
4.1 Order Information
You agree to provide accurate and complete billing, shipping, and contact details when placing an order.
4.2 Cancellations
Orders can be canceled before they are processed for shipping. Please contact us as soon as possible if you need to cancel or edit your order.
4.3 Pricing
Prices are subject to change without notice. In case of pricing or availability errors, we reserve the right to cancel the order and issue a full refund.
5. Shipping Policy
5.1 Shipping Services
We ship primarily via USPS and FedEx. Shipping costs and estimated delivery times are shown at checkout.
5.2 International Orders
Currently, we ship to customers in the United States. If your order is subject to customs or duties, you are responsible for these fees.
5.3 Risk of Loss
Once the package has been handed over to the carrier, the risk of loss transfers to the customer. We are not responsible for delays or damage caused by the carrier or external events.
6. Returns & Refunds
6.1 Eligibility
We accept returns and refunds for issues covered under our 30-day policy. Items must be unused and in original condition.
6.2 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
6.3 Refund Process
Approved refunds will be processed to the original payment method within 5–10 business days after we receive the returned item.
7. Limitation of Liability
Our total liability is limited to the price paid for the product. We are not responsible for:
-
Device damage due to misuse or normal wear
-
Indirect, incidental, or consequential damages, including data loss or financial loss
-
Delays caused by shipping providers or unforeseen circumstances
8. Intellectual Property
All content, designs, logos, and product visuals on Velica.shop are the intellectual property of Velica and may not be used without written permission.
9. Privacy & Security
Your use of our services is subject to our [Privacy Policy]. We do not store full payment details and use secure, encrypted payment gateways.
10. Governing Law
These terms are governed by the laws of the United States, specifically the state where our company is registered. Any legal disputes shall be handled in accordance with applicable U.S. laws.
11. Contact Information
For any questions about these Terms & Conditions, please contact:
Velica
📧 Email: [email protected]
📍 Address: Address: 8310 Hazen St, Houston, TX, 77036